IT Service Desk Services
Managed Support Services includes traditional Help Desk responsibilities. It is a single point of contact between our Company (the Service Provider) and your Company’s users. The service desk manages incidents and service requests and handles communication with the users.
<br>Our Managed Service Desk Services play a pivotal role to help your organization regain control of your core business without having to worry about managing your software and hardware. Your IT environment lies in the safe hands of an expert team of highly qualified professionals.
- 24 x 7 x 365 coverage capability
- Knowledgeable, Tier 1 and Tier-2 / Tier 3 technical consultants
- Ticket tracking, incident reporting, and status tools
- Onsite escalation support around the USA
- Web Portal, Phone, and Live Chat support capabilities
- Customized Service Level Agreements (SLA’s)
- Agent installed on PCs to Remote Administration
- Monthly / Quarterly Client Relations Meetings
Managed Services Models
We deliver managed IT service and IT support in one of two models to best compliment a customer’s inhouse staff expertise.
- Fully managed/outsourced – We are 100% responsible.
- Co-managed/Co-sourced – We share responsibility with Customer’s internal IT team.
About Us
We will customize and design our business support services for your business needs and structure.
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Location
California, Louisiana, New England, Texas.
781-547-8325
channelsales@fieldstarit.com