Remote Infrastructure Monitoring & Management (RIMM)

Remote Infrastructure Management (RIM) is a process of monitoring and managing IT infrastructure resources of an organization from a remote location. It also includes the ability to perform remedial actions in order to ensure continuous availability of those resources. In the event of a failure where on-site hardware repair may be needed, a qualified engineer is dispatched to that location.

Information Technology may sometimes become complex, small and medium business may not be able to dedicate full time resources to manage the complex technology required to run the business. The financial advantage to small and medium size organizations is the fact that they do not need to hire one or more engineers to maintain the IT infrastructure. As a specialized service provider, we maintain a pool of specialists in almost every area of IT Infrastructure Technology. In other organizations with multiple office locations, the physical infrastructure may be geographically scattered from the IT support personnel. RIMM helps in managing the IT infrastructure centrally with greater coordination and ease of maintenance and repairability.

Many organizations outsource the entire RIMM processes to other IT service providers which have experience as well as expertise in managing IT infrastructures, for a monthly fee. The biggest advantage to an organization is their ability to minimize their operational costs.

We use RMM software to remotely and proactively monitor your network devices, your servers, and your client endpoints, or any portions of those. This automated service is complemented by a team of highly qualified staff who will respond to any alerts, eliminate false positives, and take remediation action. For hardware failures, should you choose to outsource this component, we will dispatch a qualified engineer to your location to perform the necessary remediation tasks.

Device Availability Monitoring

We monitor your computer network devices on a 24×7 basis and ensure each of them are functioning as expected for a reliable infrastructure. Alerts are configured to identify any health issues before they cost you downtime.

You may elect that we notify so of any issues and you assume the remediation responsibility, or you may elect that we manage the remediation process.

Manage and Track Backups

Backup is often described as a sort of insurance policy. Our services offer remote scheduling, monitoring that backups were completed successfully, monitoring storage changes and adjusting as needed. Facilitate restores.

As an extension of this Service, we provide an offsite backup option at a secure data center. Company data is encrypted and compresses for secure and efficient storage.

Virtualization, Server and Domain Administration

Remote Server Management is a service enabling organizations to monitor and control their server farms remotely.

We provide remote administration and support of both on-premise and Cloud-based Linux and Windows server environments and help you keep them up to date and secure.

We can connect to your server remotely and perform software installation, configuration, and upgrades.

We maintain your Active Directory server(s) and perform annual audits. Upon review of the recommendation, our services include remediation of the audit findings.

We build, manage, and upgrade for VMware ESX and Microsoft Hyper-V environments.

Network Device Administration

These services include managing routers, switches, firewalls, web filters, wireless controllers and access points, VPN gateways and load balancers.

Our Managed Firewall and/or Internet Content Filtering Services provide companies with administration, monitoring and maintenance of their network infrastructure, freeing Customers from the burden of policy management, upgrades and patch deployment.

Patch Management:

Our Professional Services Team automates the patch management tasks for your organization including maintaining current knowledge of available patches, deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting any associated procedures, as required.

After Hours Maintenance: In an effort to avoid interrupting business operations, we will schedule network and system maintenance to occur outside of business hours.

IT Asset Inventory Hardware & Software Inventory:

We help your business get better inventory control by using software to scan your entire network and record details about every computer, your operating system and any software packages installed. We keep track of versioning and notify you of upcoming Life Cycle Replacement (LCR) needs.